TERMS AND CONDITIONS OF SALE
ARTICLE 1 – SCOPE
These General Terms of Sale (hereinafter "General Terms of Sale") apply, unconditionally and unreservedly to all sales entered into by Chrétien, (the "Vendor"), to consumers and non-professional buyers, the ("Customers or Customer"), wishing to purchase the products offered for sale by the Vendor, the ("Products") on the officialchretien.com website. These include the terms of ordering, payment, delivery, and managing any returns of Products ordered by Customers. The General Terms and Conditions of Sale apply and exclude all other terms, in particular those which apply to sales in shops or through other distribution and marketing channels. They may be perused at any time on the officialchretien.com website and take precedence, if necessary, over any other version or another contradictory document. Since these General Terms and Conditions of Sale may be subject to further modification, the version applicable to the Customer’s purchase shall be those in force on the website on the date the order is placed. Changes to these General Terms of Sale are enforceable on users of the officialchretien.com website from the date they are put online and do not apply to transactions entered into previously. For this reason, the Vendor asks the Customer to read the General Terms of Sale carefully before placing each order. Any order implies prior perusal and acceptance of the General Terms of Sale by means of a checkbox provided for this purpose. Please note that you may contact the Vendor by email (customercare@officialchretien.com). These general terms and conditions of sale containing a binding arbitration clause. By using the website you agree that all disputes will be settled via binding arbitration as set forth in article 15 of these general terms and conditions of sale. For other legal information, view the following sections: Terms of Use and Privacy Policy.
ARTICLE 2 – THE PRODUCTS OFFERED FOR SALE
The Products offered for sale on the officialchretien.com website are those that are shown on the website on the day the Customer visits the website. The key characteristics of the Products and in particular the specifications, illustrations, and indications of dimensions or capacity of the Products, are presented on the officialchretien.com website. The Customer is responsible for taking note of these before placing an order. The choice and purchase of a Product is the Customer’s sole responsibility. The photographs on the officialchretien.com website are presented for illustrative purposes. The Customer is required to refer to the description of each product to learn about its properties, key characteristics, and delivery lead times. The Products presented on the officialchretien.com website are offered for sale in the United States. For all Products shipped to the United States, the price of the Product will be indicated on the invoice as well as any customs duties or other local taxes, import duties, or state taxes that may be payable. They will be payable by the Customer. Chrétien warranty applies to all products purchased on the officialchretien.com website and in our boutiques, even FINAL SALE products.
ARTICLE 3 – VALIDITY PERIOD OF THE PRODUCT OFFERS
The Product offers and prices are valid for as long as they are mentioned on the officialchretien.com website. Product availability information is provided to the Customer on the day of the order. Should, exceptionally, the Products ordered and paid for, be no longer available, the Customer Service will contact the Customer as soon as possible to inform them of this and to make a full refund of the amounts paid by the Customer. Chrétien reserves the right to withdraw Products from sale at any time. Stocks may be limited during commercial transactions such as sales.
ARTICLE 4 - THE VENDOR’S CONTACT INFORMATION
The Vendor’s
OfficialChrétien.com
123 Main Street
City, State, Postal Code
Phone: 123-456-7890
Email: info@officialchretien.com
ARTICLE 5 – PRODUCT DESCRIPTIONS
The Vendor strives to provide accurate and detailed descriptions of the Products available on OfficialChrétien.com. However, the Vendor does not warrant that the descriptions are error-free, complete, or current. The Vendor reserves the right to modify or update the descriptions of the Products without prior notice.
ARTICLE 6 – ORDERS
6.1. Placing an Order
To place an order on OfficialChrétien.com, the Customer must follow the online ordering process. The Customer is responsible for providing accurate and complete information during the ordering process, including personal details, shipping address, and payment information. The Vendor will not be held responsible for any errors or delays in delivery resulting from inaccurate or incomplete information provided by the Customer.
6.2. Order Confirmation
Upon successful submission of an order, the Customer will receive an order confirmation via email. This confirmation serves as acknowledgment that the Vendor has received the order. The order confirmation will include the details of the order, such as the Products ordered, quantities, prices, shipping information, and any applicable taxes or fees.
6.3. Order Acceptance
The Vendor reserves the right to accept or reject an order at its discretion. An order is considered accepted when the Vendor confirms the shipment of the ordered Products. The Vendor may refuse or cancel an order for various reasons, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity. In such cases, the Vendor will notify the Customer and issue a refund if any payment has been made.
6.4. Order Modifications or Cancellations
Once an order has been placed and confirmed, modifications or cancellations are subject to the Vendor's approval. The Customer must contact the Vendor's Customer Care team as soon as possible to request any changes or cancellations. The Vendor will make reasonable efforts to accommodate such requests, but cannot guarantee that they will be possible.
Please note that once the Products have been shipped, modifications or cancellations are no longer possible, and the Customer will need to follow the return process outlined in Article 11 for any desired changes or refunds.
ARTICLE 7 – REFUND POLICY
If you exercise your right of withdrawal and comply with the return instructions provided, the Vendor will refund the full purchase price of the returned Products, including any shipping costs paid at the time of purchase. The refund will be processed within fourteen (14) days from the date the Vendor receives the returned Products.
The Vendor will issue the refund using the same payment method used for the original transaction, unless otherwise agreed upon with the Customer. Please note that the Vendor may withhold the refund until the returned Products are received or until the Customer provides proof of return, whichever occurs first.
ARTICLE 8– WARRANTIES AND LIABILITY
The Vendor warrants that the Products sold on OfficialChrétien.com are free from defects in materials and workmanship. However, the Vendor's liability is limited to the purchase price of the Products and does not cover any indirect or consequential damages.
In case of non-conformity or defect, the Customer must notify the Vendor within a reasonable time after discovering the issue. The Vendor may request evidence of the defect or non-conformity, such as photographs or a detailed description.
ARTICLE 9– GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the Vendor is based. Any disputes arising from these Terms and Conditions or related to the purchase of Products from OfficialChrétien.com shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
ARTICLE 10 – SEVERABILITY
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Thank you for shopping at OfficialChrétien.com. If you have any further questions or concerns, please don't hesitate to contact our Customer Care team. We are here to assist you.